Formed in 1996 and privately owned, the company currently owns 4 care facilities, comprising a total of 202 registered beds. In addition, we also operate 21 assisted living units at locations in Dymock, near Ledbury, and in Prestbury, Cheltenham.
We operate as a Group, offering key benefits such as executive management support, group care resources, human resources, training support and competitive, centralised purchasing. However, we fully understand that it is the unique character of each home, fashioned by the interaction of its residents, staff and ambience, that is key to the success of our business.
We build this character through maintaining our focus on the quality of care, quality of the properties we own and the motivation and training of our staff.
The Company’s Head Office is located in Uxbridge, Middlesex.
From 1 October 2010, every care facility in England became legally responsible for making sure it meets new essential standards of quality and safety. The Care Quality Commission (CQC) registers, and therefore licenses, care services if they meet essential standards and monitors them to make sure they continue to do so.
It is now a legal requirement for all registered adult social care services to submit an Annual Quality Assurance Assessment (AQAA) to CQC. The completed assessment helps CQC understand how well providers are meeting the needs of the people using their service.
The following list is a summary of the full essential standards that you, as a resident in one of our homes, can expect from our care service.
You can expect to be involved and told what’s happening at every stage of your care
- You will always be involved in discussions about your care and treatment, and your privacy and dignity will be respected by all staff.
- You will be given opportunities, encouragement and support to promote your independence.
- You will be able to agree or reject any type of examination, care, treatment or support before you receive it.
You can expect care, treatment and support that meets your needs
- Your personal needs will be assessed to make sure you get care that is safe and supports your rights.
- You will get the food and drink you need to meet your dietary needs.
- You get the treatment that you and your health or care professional agree will make a difference to your health and wellbeing.
- You will get safe and co-ordinated care where more than one care provider is involved or if you are moved between services.
You can expect to be safe
- You will be protected from abuse or the risk of abuse, and staff will respect your human rights.
- You will be cared for in a clean environment where you are protected from infection.
- You will get the medicines you need, when you need them, and in a safe way.
- You will be cared for in a safe and accessible place that will help you as you recover.
- You will not be harmed by unsafe or unsuitable equipment.
You can expect to be cared for by qualified staff
- Your health and welfare needs are met by staff who are properly qualified and trained.
- There will always be enough members of staff available to keep you safe and meet your health and welfare needs.
- You will be looked after by staff who are well managed and have the chance to develop and improve their skills.
You can expect your care provider to constantly check the quality of its services
- Your care provider will continuously monitor the quality of its services to make sure you are safe.
- If you, or someone acting on your behalf makes a complaint, you will be listened to and it will be acted upon properly.
- Your personal records, including medical records, will be accurate and kept safe and confidential.
For more information, visit www.cqc.org
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